Sizi99 takes the privacy of Malaysian members seriously. This page transparently explains how we collect, use, store, and protect your personal information — in line with international data protection best practices and Malaysian legal requirements.
Six core privacy protection principles we practise every day to keep the personal information of all members secure.
All data transmitted between your device and sizi99 servers is protected by 256-bit SSL/TLS encryption — the same technology used by leading banking and financial institutions in Malaysia.
Member personal information is stored on servers protected by multi-layered security, with strict access controls and 24/7 monitoring by our cybersecurity team.
You may request access to your personal data, request corrections to inaccurate information, or apply for data deletion at any time through the official sizi99 customer support channels.
Sizi99 has never and will never sell, rent, or trade members' personal data to any third party for commercial purposes without your explicit consent.
Your credit card, debit card, and payment details are not stored on sizi99 servers. All financial transactions are processed through licensed payment gateways that comply with PCI DSS standards.
The sizi99 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices to ensure your rights are always protected.
For privacy enquiries, contact sizi99 customer support via 24/7 live chat on the platform.
This Privacy Policy ("Policy") is published by sizi99 ("We", "Platform") and applies to all users and members who access or use sizi99 services via the website sizi99.fun or the sizi99 mobile app. We understand that your privacy is something deeply valued, and we are committed to protecting every piece of personal information you share with us.
This Policy aims to explain clearly and transparently: what data we collect, why we collect it, how we use it, who can access it, and what your rights are regarding that data. No overly technical legal language — we want you to truly understand.
Note: By using the sizi99 platform, you agree to the terms of this Privacy Policy. If you do not agree, please stop using the platform and contact us to request deletion of your account and data.
Sizi99 only collects information that is genuinely necessary to provide a secure, seamless service that meets legal requirements. The following are the categories of data we collect:
Important: We not store credit card numbers, CVV numbers, or full payment card details. All card payment information is processed directly by certified payment gateways and never passes through our servers.
Your data is collected through the following methods:
| Collection Method | Data Type | Purpose |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | Create a member account |
| KYC Process | MyKad / passport, verification selfie | Identity Verification & Legal Compliance |
| Financial Transactions | Banking details, deposit/withdrawal records | Payment processing |
| Platform Usage | Activity records, game history, login logs | Service improvement & security |
| Cookies & Tracking | IP address, browser data, session | Platform performance & user experience |
| Customer Support | Live chat conversation records, emails | Issue Resolution & Quality Control |
Every piece of information collected by sizi99 is used responsibly for legitimate purposes. We do not use your data for any purpose other than those stated below:
Your Choices: You may withdraw consent to receive marketing communications at any time by contacting sizi99 customer support. This withdrawal will not affect your account's core services.
Sizi99 does not sell your personal data to any party. However, there are limited situations where we need to share certain information with trusted third parties:
All third parties we work with are required to comply with strict data security and privacy standards, and may only use the data received for the specified purposes.
Sizi99 continuously invests in security infrastructure to ensure your personal data is always protected. The key security measures we adopt include:
Report a Security Incident: If you suspect your account has been compromised or notice any suspicious activity, please contact sizi99 customer support immediately via 24/7 live chat.
Sizi99 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked back to you.
As a sizi99 member, you have the following rights regarding your personal data. All requests can be submitted through sizi99 customer support:
Request a copy of all personal data we hold about you. We will provide the copy within 14 business days.
Request correction of any inaccurate, outdated, or incomplete personal information in our records.
Request deletion of your personal data, subject to applicable legal retention obligations.
Object to the processing of your data for direct marketing purposes or in certain other circumstances.
Receive your personal data in a machine-readable format for transfer to another service provider.
Request that we restrict the processing of your data in certain situations while a query or complaint is being resolved.
Sizi99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the sizi99 platform.
The sizi99 platform may contain links to third-party websites such as game providers or related information sources. sizi99 is not responsible for the privacy practices or content of those third-party websites.
We recommend reading the privacy policy of every third-party website you visit. The presence of third-party links on the sizi99 platform does not mean we endorse or support their privacy practices.
Reminder: Do not share your sizi99 login credentials (username and password) with any third-party websites or applications. sizi99 will never request this information through any channel outside the platform.
Sizi99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. Any material changes will be communicated to members via:
It is your responsibility to review this page periodically. Your continued use of the sizi99 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the sizi99 Data Privacy team through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For cases requiring in-depth investigation, we will keep you updated on the progress within 7 business days.